TERMS & CONDITIONS OF SALE
The following terms and conditions apply to all guests who purchase tickets to AV Events. This does not affect your statutory rights.
Upon purchasing a ticket, the ticket holder agrees to be bound by the terms & conditions below, as well as the rules and regulations found within the FAQ section of this website and the additional rules and regulations relating to each specific venue.
BOOKING
Tickets are available to buy online by visiting our website, or in person at the individual venue if available.
AV Events uses e-tickets for online bookings, you may be issued with a wristband on arrival. Please bring your booking reference and payment card along to the event with you.
The amount charged per ticket is made up of the film admission / screening (£6), a booking fee and additional services such as parking, private access to gardens / buildings / picnic areas etc where applicable.
CANCELLATION AND REFUNDS
Once purchased, tickets cannot be refunded or returned and all ticket purchases are final. AV Events does not provide refunds for booking the wrong film, if the ticket holder is no longer able to attend or is refused entry due to not meeting the terms & conditions.
If a film is cancelled or terminated by AV Events due to any event including those deemed as a Force Majeure (acts of god, war, hostilities, acts of terrorism, riot, explosion, storm, disease, or any other natural disaster, serious accident or injury, Government control and international incidents) guests will be entitled to reallocate the ticket to another screening of their choice at a later date.
In the event that a film is cancelled, AV Events will endeavour to contact all ticket holders as soon as is possible. The website will advise of the cancellation and this information will also be displayed on our social media accounts such as Facebook. Please check these sources of information frequently on the day of the event.
If necessary AV Events reserves the right to withdraw, reschedule or substitute films without notice to another title deemed suitable for the event and its audience.
Booking Fees are non refundable in any instance, including the cancellation of events.
WEATHER
AV Events is an all-weather event and the screening will proceed in the event of bad weather such as rain. However, in event of Met-Office weather warnings being issued, an event may be postponed. All person/s attending the event should come appropriately dressed for the conditions. Please remember that even on sunny days if can get cold once the sun has set.
AGE RESTRICTIONS & ID
AV Events has a 15 years and over policy. Guests aged under 15 years can only attend if they are accompanied by a parent or guardian.
Babies and small children are not allowed to attend out of courtesy for our other guests.
Film classifications still apply to open air cinema so the film must also be suitable for any guests.
If AV Events is in doubt of the guest’s age then the guest will be asked to provide photographic ID (accepted forms of identification are UK/EU/International Passports, National Identity Cards and Valid Driving Licenses). Please note that only original documents will be accepted as proof. Tickets purchased for person/s under the classified age will not be refunded.
If alcohol is sold at the event it may only be bought and consumed by guests aged 18 and over. AV Events does not directly manage alcohol sales, and all licencing decisions are the responsibility of the local licence holder.
SEATING
For the majority of venues you are allowed to bring your own picnic blanket or chair. There will be a blankets-only section towards the screen, with an open section behind. This is to ensure everyone has the freedom to enjoy the film as desired.
If necessary, AV Events reserves the right to change or substitute the seating types at the event without notice to another type deemed suitable for the event and its audience.
FOOD & DRINK/ALCOHOL
Each venue has different policies they need to implement. Some do not allow personal food or drink, some allow only food and soft drinks, some allow all food and drinks. Confirmation of the exact policy for your chosen location can be found on our website under the venue specific page. If you cannot find the relevant information, please contact us via the website for confirmation. If someone arrives with their own food and/or drink when not permitted, they will not be allowed to bring these items into the venue.
AV Events reserves the right to refuse entry or eject any person who is intoxicated, causing a disturbance to other guests, or for any other reason relating to security and/or safety. This person will not be entitled to a refund. AV Eventss decision in this regard is final.
PARKING
We always try to select venues that are either centrally located or have parking. The parking information for your chosen location can be found on our website under the venue specific page.
SMOKING
All of our venues are deemed no smoking areas out of respect for other guests.
TOILETS
All of our venues will have toilet facilities.
DISABLED ACCESS
Each venue is different. However, we will do our upmost to make the venues as accessible as possible. Please feel free to email us with your chosen venue so that we can provide additional information and assistance if required.
RESTRICTIONS
No Dogs or other animals are allowed at AV Events events out of respect for other guests. The only exception to this will be guide dogs.
Tents, wind breaks and umbrellas will not be allowed at AV Events events out of respect for other guests. They either block the view of others or cause any rain to be deflected off of yourself and onto others.
No babies are allowed at AV Events events out of respect for other guests.
LIABILITY
AV Events is not liable for any damage or loss you suffer at the event (including without limitation personal injury or damage to or loss of property) save to the extent caused by the negligence of AV Events or its staff. AV Eventss liability in respect of loss or damage caused by its own negligence shall be limited to the price paid for entry to the event but for the avoidance of doubt this limit shall not apply to the AV Eventss liability for death or personal injury caused by the negligence of the AV Events or its staff.
For any additional information, please contact AV Events.